Gents, we've all experienced the long wait times and ignored emails, phone calls and so on when dealing with the vendors in our hobby. I've waited as long as 2 1/2 years for a sack coat and trousers before. Totally unacceptable, and it's unfortunately what we all have grown to expect in this hobby. Well let me share with you all a breath of fresh air! I recently ordered a double breasted frock and matching trousers from Richmond Depot on Feburary 27th, 2012. I talked with Fenny Haines extensively and only had one photo to share with her in regards to what I wanted in the Frock. Fenny got all of the necessary information from me and told me that she would start my uniform by the first of April and that I wouldn't be charged until she started it. On March 30th I was contacted by Fenny who advised that my uniform was done all except she was waiting on the buttons from her supplier. On April 7th I received my uniform as promised and WOW is all I can say! Fenny is a true example of a professional tailor in that she does what she says and you can count on her to deliver as promised. I only wish the other tailors and vendors would take a look at how Richmond Depot does business. Thank you for your professionalism Richmond Depot!