Robert Land customer service

[cprljohnivey]

Has anyone had any difficulty ordering shoes from Robert Land? Does anyone have a phone number and physical mailing address for Robert Land? My attempts to communicate with him by email have been unsuccessful.

Thanks,

[Pvt. Sanders]

Brad,

I believe he has stopped taking anymore orders at the moment. I believe he is to backed up on orders. My friend was trying to get some GA shoes and that was what he was told. However, I don't know why he wouldn't just tell you that. Robert is a great guy and was easy to work with when I got my brogans from him last year. It could be something else though. Hope he gets back to you and you can get yourself some shoes. I know they are a little more expensive but Mr. Serio at MB&S makes fantastic shoes, Mattimore Harness also makes a great pair. Best of luck

[cprljohnivey]

Kyle,

Thanks for the reply. I ordered and paid for my shoes 2 months ago when I discovered damage in my current pair of shoes that can not be repaired. Received an e-mail from him on May 8th in responce to a request for a progress report that the shoes were mailed UPS that day and I would receive them in 3-4 business days and that I would get a tracking number that evening or next day in the mail. I did not receive said tracking number. Since then, he has not responded to any of my e-mails. I am considering legal action. As it stands... I have no shoes to wear to Lee Takes Command.

[Pvt. Sanders]

Brad,

Wow, sorry I did not understand you had already ordered them. That is unlike him, from what I dealt with and have reviewed. Don't know what to tell you on this one. Maybe someone else can chime in here who may have had a similar experience or moderators could give some advise. However, I do not believe he is an approved vendor. Hope it gets worked out for you man.

R/S

[aprather]

From his website:
http://www.robertlandhistoricshoes.c...mplate=locator

Our Canadian mailing address is Robert Land Footwear
593 Willow Rd
Guelph ON N1H 7J8

Phone (519) 835-7147 cell
(519) 836-2689 Fax
rlandfootwear@rogers.com email

[P. M. Cunningham, Tinner]

Wondering why your current shoes can't be repaired?

Pat Cunningham

[Pumpkinslinger]

He got back with me really quick on an issue I had with some Workman boots.

[cprljohnivey]

"Wondering why your current shoes can't be repaired?"

Where the uppers attached to the bottoms is shredded and the cobbler said ... sorry its a no go.

@Alan: Thanks... don't know how I missed that on his website. Thanks again.

[aprather]

No problem. I understand your frustration, but I would give this guy a chance. I had a very difficult situation in which there was a mix up in mailing addresses and Robert not only worked with me over a period of several days but he even arranged to let me borrow a pair of his shoes. Give him a call and see what you can work out, he is a very reasonable person.

[Michael Semann]

FYI,

He is back to taking orders per an announcement on his home page.