Re: Robert Land customer service
Robert only ships twice a month. He lives in canada and drives to NY to ship. This could be your issue. Robert Is a good vendor and tries real hard. IMHO 21 days for shoes is Great.
SOME FREQUENTLY ASKED QUESTIONS.
Q: Why do you only ship on the 1st and 15th to the U.S.?
A: We are a Canadian company. International shipping is very expensive, and slow. By airmail a 4 pound ( a pair of shoes) package costs $17.00
CA $17.43 to $25.00
CA $25.63 with a five day +/-delivery. No tracking info available.
By surface 20% less, with 10 to 25 day delivery ( they state 10 days +/-, but I don't believe them). Delivery conf. available. By courier, cost prohibative ($28.00
CA $28.71 and up, way up!). Also if valued over $200.00
CA $205.06 usd there could be a customs brokers fee ranging from $40.00
CA $41.01 to $70.00
CA $71.77 per package with couriers! I bundle all the orders together. Drive to NY with them. Clear customs as one large entry. Then ship individual orders by UPS from Niagara Falls. at a shipping cost of $8.00
CA $8.20 to $13.00
CA $13.33. Delivery, one to 6 days anywhere in the US. With a tracking number. It saves you the customer money ( 50 to 60% )on shipping and makes me competitive with US companies.
Brent D. Dacus
Pvt. Beverly W. Dacus
9th Mississippi Infantry
Senatobia Invincibles, aka Invincibles
(raised in Panola County, MS)
Member, Civil War Preservation Trust