Tweet
Members,
I’m voluntarily withdrawing from the Approved Vendor program. It has been 8 months since I’ve gone from a full time business to a part time business. I had anticipated being caught up on orders by now, but I still have customers waiting on orders, and am still behind on e-mails, PMs and phone messages.
During the last 8 months, Paul and his staff have gotten many complaints and grief from my customers, forum members and other Approved Vendors about my customer service. It is unfair to Paul and the AC forum to continue as an Approved Vendor. My customers, other Approved Vendors and Paul shouldn't have to suffer because I took a full time job.
I have no excuses for the delay in getting the orders out. I’ve been working hard to keep in contact with customers and finish your orders. Many days I’ve worked well into the next morning sewing on garments and yet I have failed to meet the deadlines I’ve promised. It’s just not right to keep advertising here until my current customers are satisfied.
I do value being an Approved Vendor here and have been a proud member of the AC forums since 2001. There are scores of forums, chat rooms and blogs related to the hobby, but I’ve always considered the AC a step above, that’s why I come here every day. As I get my business in order I hope one day to return in good standing, but until this time I will enjoy the forums as an ‘other vendor’. :)
I encourage each of you to contact me directly if you have any questions, comments, complaints, concerns, suggestions, ideas or thoughts about this.
I’m voluntarily withdrawing from the Approved Vendor program. It has been 8 months since I’ve gone from a full time business to a part time business. I had anticipated being caught up on orders by now, but I still have customers waiting on orders, and am still behind on e-mails, PMs and phone messages.
During the last 8 months, Paul and his staff have gotten many complaints and grief from my customers, forum members and other Approved Vendors about my customer service. It is unfair to Paul and the AC forum to continue as an Approved Vendor. My customers, other Approved Vendors and Paul shouldn't have to suffer because I took a full time job.
I have no excuses for the delay in getting the orders out. I’ve been working hard to keep in contact with customers and finish your orders. Many days I’ve worked well into the next morning sewing on garments and yet I have failed to meet the deadlines I’ve promised. It’s just not right to keep advertising here until my current customers are satisfied.
I do value being an Approved Vendor here and have been a proud member of the AC forums since 2001. There are scores of forums, chat rooms and blogs related to the hobby, but I’ve always considered the AC a step above, that’s why I come here every day. As I get my business in order I hope one day to return in good standing, but until this time I will enjoy the forums as an ‘other vendor’. :)
I encourage each of you to contact me directly if you have any questions, comments, complaints, concerns, suggestions, ideas or thoughts about this.
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